the ‘User’ (hereafter also referred to as ‘You’, the ‘Customer’ or ‘You’ and the 'Seller') and
‘FlavourPost ’ (hereafter also referred to as ‘We’ or the ‘Website’ or the 'Marketplace'), belonging to
other conditions, except in the case of expressed written, prior dispensation.
We maintain that, by using our site either as a Customer or Seller, you have read and do unreservedly
to you and FlavourPost as they are used to protect your rights as a valued Customer or Seller, and our rights as a business.
Changes to the Terms of Service and the Website
Access to the Website
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your account whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with FlavourPost by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using FlavourPost in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that
the Website or any content provided on the Website is error free. We manage
All product information on this site is the responsibility of the seller. FlavourPost will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on FlavourPost are shown in Pound Sterling and are at the discretion of the sellers. FlavourPost is not responsible for any mistakes or changes to the prices. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. The Sellers reserve the right to modify prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on the site and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), please contact Seller.
Our Sellers are solely responsible for if any product should become unavailable after your order has been confirmed and paid for. Please contact the Seller, and if the issue is not resolved, please contact us at firstname.lastname@example.org.
FlavourPost currently offers two ways to pay for your order, PayPal and card payments. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.
Your order will be delivered to the address you indicated when your order was placed and is handled by the Seller according to the cost, timing and information provided at the time of the purchase.
FlavourPost does everything in its power to monitor that all transactions are fulfilled. We cannot, however, be held responsible for the Sellers or the consequences of their service, late deliveries, loss of packages, any delays, losses or damaged goods caused by a third-party contracted to make the delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the Seller and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. If you have not received your order or received your products in unsatisfactory condition, please contact Seller. If the seller is not responding, please notify us at email@example.com.
Returns and Refunds
FlavourPost allows the Seller to define their Return and Refund policy. Please contact the Seller for more information about your order.
Privacy and protection of personal data
All the content produced by FlavourPost on the website (illustrations, texts, names, branding, images and videos) is the property of FlavourPost. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by FlavourPost . All information, content and files is protected by International law concerning intellectual ownership and copyright. FlavourPost cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
FlavourPost will not, under
any circumstances, be held responsible if a user violates rights held by a
third party through his activities on the site.
Waiver and Severability
Any failure of FlavourPost to
constitute a waiver of such right or provision. The Terms of Service
constitutes the entire agreement between you and FlavourPost, and governs your
use of the service, superseding any prior agreements (including, but not
limited to, any prior versions of the Terms of Service). If any provision of
invalid, illegal or unenforceable for any reason, such provision shall be
eliminated or limited to the minimum extent such that the remaining provisions
of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the
Website by FlavourPost users are screened and moderated by FlavourPost. If the
comments infringe on the law or are inappropriate (abusive publicity,
defamation, insults, out of context commentar), FlavourPost reserves the right
to refuse it and take appropriate action towards such behaviour.
FlavourPost Community Policy
Our community is the most important part of FlavourPost and we want it to be a fun, safe and inspiring environment for both our sellers and customers.
By using FlavourPost you agree to our community policy and our Terms and Conditions.
Be honest and transparent, do not use a fake identity, however you may use your brand name when setting up your store front.
Respect sellers' and customers' privacy.
Respect other sellers and do not use this platform to publicly discredit other stores, representatives of FlavourPost, listings or categories.
Do not use the platform to interfere with another seller’s business.
Do not spam e.g. sending uninvited messages, posts or links to your shop, social media or other promotional content.
Do not use the platform to try to encourage violating our policies.
Do not post any content that promotes, supports, or glorifies hatred, misinformation, or that would be in violation of our Terms and Conditions.
Do not engage in any illegal activity or activities that infringe on others intellectual property, or encourage others to engage in that type of activity.
When using the messaging service on the FlavourPost platform, you agree to the above policies. You also agree to not send messages that are of the following nature:
Abusive, threatening, defamatory or harassing.
Obscene or vulgar.
Unsolicited advertising or promotions.
If you receive an inappropriate message, please contact us immediately at firstname.lastname@example.org.
FlavourPost may take action that can lead to temporary or permanent termination or suspension of any account that violates these policies. This will immediately close down any activity on FlavourPost and you have no contractual or legal right to continue to use our platform.
We take your privacy very seriously and we will not share your information for marketing purposes with third parties. If you have any questions about this policy please contact email@example.com.
When you contact us, visit our Website or otherwise engage with us we may collect information from you. For example:
Each time you visit our Website we may automatically collect technical information and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page (for more information on the technical information collected by us or on our behalf see ‘Cookies’ below);
If you contact we may record your email and address and telephone number, and we will also record details of your experience with our products.
* Internal record keeping
* To process and deal with complaints, comments and feedback, including providing a resolution where appropriate;
* We may use the information to improve our products and services
* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address that you have provided
* From time to time, we may also use your information to contact you for market research purposes. This may be via email or phone
* We may use the information to customise the website according to your interests
We use Mailchimp to send out email newsletters, which stores information on servers based outside the EU but which meet the GDPR requirements because they carry Privacy Shield certification.
ACCESSING AND UPDATING
If you have previously consented to receive mailings and newsletters, you may opt out at a later date.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information we hold about you, please email us at firstname.lastname@example.org.
Children under the age of 18 will be required to request permission from a parent or guardian in order to register on our site.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement.
All comments, queries or requests relating to our use of your information are welcome and should be addressed to email@example.com